![]() ![]() Second, wait times themselves are a form of crowd control. People love it when they think they’re coming out ahead. Free Dining isn’t really free–it comes with an opportunity cost–but nothing sells better than FREE. Although this year has been an odd outlier, Disney never lowers sticker prices, instead offering aggressive and sometimes illusory discounts for their psychological appeal. We’ve often “joked” that Disney follows the Kohl’s school of pricing–the store where everything is always on sale. This kind of consumer manipulation is incredibly common. Since it’s tough to make predictions that are 100% accurate, it’s better to err on the side of inflation. ![]() It’s surprisingly simple: guests will be happy if they wait less time than is advertised, but unhappy if they wait longer. First, it’s good for guest satisfaction–an extension of the ole “underpromise and overdeliver” mantra. There are several reasons why Walt Disney World deliberately inflates wait times. ![]() We’ll also some strategy, tips, and info for using the wait time disparity to your advantage… The better questions are: why does Walt Disney World inflate posted wait times? and to what extent does Walt Disney World overstate wait times? This post will attempt to answer those questions plus a few others, discussing why Walt Disney World has historically inflated wait times, biggest offenders, and the company’s “buyer beware” warning in Genie+. There’s really no debating whether this is happening. Walt Disney World has been doing this for as long as I can remember, which is at least the last couple of decades. Anyone who has ever visited the parks and used standby lines to a significant degree for a few days can tell you that posted wait times are higher than actual ones more often than not. For starters, this is absolutely nothing new. Let’s start with some background into actual versus posted wait times at Walt Disney World. ![]() Many fans have reported significant disparities during their days in Magic Kingdom, Epcot, Hollywood Studios, and Animal Kingdom–and wondering why inaccuracies persist despite this being a known “problem.” ( Updated April 25, 2023.) Actual versus posted wait times for rides at Walt Disney World has been a known issue for years. ![]()
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